Exciting Enhancements Made SOTI ONE Platform

The July update of the SOTI ONE Platform introduces a new version of SOTI Assist that adds support for multiple SOTI MobiControl instances, as well as remote control and usability enhancements. 

Here are just some of the highlights of the latest SOTI ONE Platform update:

  • Support for Multiple SOTI MobiControl Instances: SOTI Assist has made it easier for businesses to support and reduce the downtime of their SOTI MobiControl managed devices. However, enterprises and managed service providers often need to support devices across multiple instances. SOTI Assist 1.6 now supports integration with multiple SOTI MobiControl instances to unify the support of all managed devices within a single help desk solution.
  • Remote Control Improvements: New remote control actions extend the remote support capabilities of help desk agents. Devices can be remotely rebooted during a remote session, and kiosks can be temporarily disabled without the help desk agent having to send script commands to the device, or manually type in the administrator password on the device screen and reveal it to the end-user. Personal preferences set by the help desk agent for device recording and screenshots are now automatically retained for subsequent remote support sessions.

With the launch of SOTI Assist 1.6, SOTI is thrilled to share the long list of exciting new features with our valued customers.

For a complete overview of what’s new, please read our blog post: What’s New in the July 2019 Update of the SOTI ONE Platform.

And for more information on SOTI, pricing, and the most comprehensive mobility management services in our industry, please contact us for a free consultation.

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