Field-Proven Tech: Modernizing Field Service Operations with Zebra + Strategic Systems

Today’s field service teams are expected to do more with less, faster, smarter, and in harsher environments. Whether it's utilities, healthcare technicians, mobile delivery teams, or inspectors on the move, your field workers are only as effective as the tools they carry.

That’s why leading organizations are modernizing their mobile operations with Zebra rugged devices, backed by Strategic Systems’ end-to-end support. From the first mile to the last, the right hardware, software, and partner can transform how your team performs in the field.

The Challenge with Legacy Field Service Tools

If you're still relying on outdated mobile devices or a mix of paper, phones, and clipboards, you're likely facing:

• Disconnected workflows that slow down productivity
• Fragile devices not built for outdoor, mobile, or unpredictable environments
• Limited battery life, forcing mid-shift downtime
• Data entry errors from manual logging or poor app performance
• Security concerns from consumer-grade devices on unprotected networks
  
  

In today’s competitive landscape, these pain points add up to lost time, higher costs, and frustrated field employees.

Rugged Zebra Hardware Built for the Field

Strategic Systems deploys and supports Zebra’s top field-ready devices built tough, connected, and ready for anything:

TC7X Series (e.g., TC78)

• 5G, Wi-Fi 6E, GPS, and Bluetooth
• Push-to-talk, voice, and messaging capabilities
• Ultra-rugged yet lightweight for all-day use
  
  

TC22R (RFID Optional)

• Ideal for mobile technicians needing RFID + barcode in a single, affordable unit
• Android Enterprise capabilities and excellent scanner range
• Rugged housing, yet sleek enough to replace phones
  
  

ET4x Series Tablets

• 8" and 10" options with hot-swappable batteries
• Optional vehicle mounts or hand straps
• Used in healthcare home visits, inspections, field reporting, and more
  
  

Whether your team is indoors, outdoors, or on the move, Zebra’s Android-powered mobile computers and tablets allow full access to field apps, cloud systems, and digital forms all in real time.

What makes Strategic Systems different? We don’t just drop off a box of devices. We deliver a complete mobile strategy.

Our services include:

• Device selection based on field requirements and workflows
• Configuration and staging, including security, VPNs, mobile apps, and accessories
• RFID or scanning integration for barcode-heavy operations
• Mobile Device Management (MDM) setup for remote control and updates
• Ongoing Zebra OneCare™ support, repairs, and lifecycle planning
  
  

From rugged cases and screen protectors to hot-swap batteries and mounts, we handle the details that keep your team moving.

Field Service Use Cases We’ve Helped Modernize

Strategic Systems supports organizations across a range of industries:

• Utility Field Technicians – Performing diagnostics, reporting, and scheduling
• Home Healthcare Teams – Managing records securely and scanning meds or IDs
• Construction Inspectors – Capturing geotagged images, notes, and reports
• Transportation & Delivery – Scanning parcels, routing, and proof of delivery
• Environmental Services – Tracking cleaning logs, asset use, and incidents
  
  

The Strategic Advantage

When you're working with Strategic Systems and Zebra, benefits include:

• Faster first-time fix rates
  
• Streamlined digital workflows
  
• Better compliance and reporting accuracy
  
• Lower total cost of ownership with rugged devices that last
• Reduced IT burden with full-service support
  
  

Ready to Upgrade Your Field Team?

Don’t wait until your field devices break down or worse, hold your team back. Let us help you identify the right Zebra mobile computers or tablets for your unique workflows and deliver a field-ready solution, from planning to post-deployment.

Contact Strategic Systems to schedule a field operations mobility consultation.