6 POS Systems Transforming the Customer Experience

Convenience is foundational in today’s retail transactions. Approximately 93% of shoppers cite convenience as a top reason to choose a brand. However, establishing a seamless checkout experience can be tricky without the correct tools. Studies show that 51% of American shoppers use tap-and-go systems, requiring POS technologies to adapt to new forms of payment. Moreover, many customers are now participating in different pickup methods, such as curbside pickup.

Regardless of the application, the following POS systems are currently transforming customer experiences, each offering its own set of valuable benefits: 

  1. Mobile POS (mPOS)
    About six in ten shoppers want the ability to check out from anywhere in the store. Therefore, experts recommend pairing your enterprise handheld with a mobile payment solution and portable printer so that associates can process payments on the go. An mPOS system accelerates checkout, minimizes abandoned sales, and reduces TCO for fixed POS stations.

  2. Self-Checkout
    A prime example of convenience, self-checkout lanes enable contactless payment, reduce wait times, and free up your associates to serve customers in the aisles. Zebra’s enterprise tablets can be configured in a presentation stand to create self-checkout lanes in any space.

  3. Buy-Online-Pickup-In-Store (BOPIS)
    Popular during the 2020 pandemic and beyond, BOPIS transactions allow customers to leisurely purchase their items from anywhere and come collect their purchases at a time convenient to them with minimal to no waiting. Associates have a handheld terminal connected to your inventory management system to scan requested items and assemble orders for pickup. Automated scanners prevent mis-picks, improving customer satisfaction and order accuracy.

  4. Hybrid Point-of-Sale (POS)
    Turn the same device associates use to assist customers into a POS system to reduce acquisition and maintenance costs. Associates can simply dock their handheld devices to the checkout counter and turn them to face the paying customer. After payment completion, the same device is removed and used for other daily tasks.

  5. Fixed Point-of-Sale (POS)
    These traditional checkout lanes still play a major role in the modern store. Advanced scan engines can be paired with rugged tablets like Zebra’s ET4X to consolidate POS applications and data capture in a flexible system. Zebra’s Workstation Connect Hub and software ensure peripheral devices remain connected so your team can still use handheld scanners, printers, and keyboards to speed up transactions.

  6. Scan-As-You-Go
    Approximately 97% of retailers plan to deploy mobile self-scanning systems by 2027 to reduce customers' shopping time, eliminate queues, and provide a modernized shopping experience. Personal shopping scanners such as the PS20 empower customers to locate, price check, and buy products independently or request assistance from nearby associates. 

    See how Zebra’s adaptable technologies empower modern POS systems in our Point-of-Sale Brief.

    The retail landscape is ever-evolving. Fortunately, by working with an experienced solution provider, businesses can build modern systems that satisfy customer demands, improve accuracy rates, and elevate the shopping experience.