2020 Store Operations Benchmark Survey Report

2020 Store Operations Benchmark Survey: COVID-19 Accelerates Stores' Embrace of Digitalization

To say the global coronavirus pandemic has rocked the retail industry is quite literally the understatement of the year — and nothing has been rocked quite as hard as store operations.

In this guide, the effects of these disruptions are dramatically highlighted in the 9th annual Retail TouchPoints Store Operations Benchmark Survey, as reflected in retailers’ top store operations challenges this year.

Fill out the form to learn about the top store operations challenges and how to address them.