Real-time device visibility
REX is an online management portal that gives you comprehensive, real-time status visibility over your entire mobile device population. Customized to your specific needs, your flexible REX portal is searchable by the criteria that mean the most to you (serial number, location, status, etc.) and gives you the ability to export data for robust reporting.
More than just a real-time database, however, REX also encompasses support and services. Directly administered by your trusted team of Strategic Systems technical advisors, REX involves two key activities – Spare Pool Management and RMA Processing.
Spare pool management
Think of this as “base camp” for your mobile devices. Strategic Systems takes guardianship of your backup devices, staging, and securely storing them until they’re needed, then shipping them out whenever and wherever they are required.
When the inevitable happens and one of your devices is damaged, Strategic Systems steps up to handle the situation. Here’s how it works:
Want to learn more about Rapid Equipment Exchange (REX)?
Contact us to learn how Rapid Equipment Exchange (REX) services can make sure your workers have the right device when they need it.