Customer Service Support Specialist

We are looking for an experienced Customer Service, Sales Support, and Administrative Support Specialist with strong communication and organizational skills. The ideal candidate would be detail-oriented, able to comfortably manage multiple projects, and comfortable working in a collaborative dynamic environment.

The Customer Service Support Specialist is a member of the Customer Service team. Functions of this role include:

  • B2B order processing
  • Coordinating shipping and delivery schedules
  • Work with sales, operations, professional services, and other departments as needed to support customer requirements; respond to customers regarding issue resolution
  • Maintain CRM system (NetSuite)
  • Act as a customer advocate to meet project requirements
  • Issue return material authorizations
  • Answering telephones
  • Follow vendor programs to maximize margin
  • Monthly reporting
  • Preparing and processing quotes
  • Manage the customer identification process that is critical for accurate pricing and invoicing; manage account assignment changes
  • Special projects as assigned
  • Ensuring overall customer satisfaction

Additional responsibilities may include general administration.

The role requires excellent verbal and written communication, as well as problem-solving skills, strong teamwork, and solid interpersonal skills.

Preferred Skills:

  • CRM System Management
  • B2B sales support
  • Client management
  • Microsoft Office (PowerPoint, Word, Excel)
  • Able to handle multiple priorities effectively
  • Detail-oriented and professional demeanor
  • Ability to learn to use Zendesk, Google docs, chat, and email effectively
  • Team player
  • Forward-looking, flexible, creative, and proactive; takes initiative to solve problems
  • Empathetic, patient, and compassionate
  • Proficient with time management
  • Ability to be strategic or tactical depending on the requirement of the situation
  • 3-5 years of work experience

Education:

Bachelor’s Degree

This is a full-time position, and the company provides a comprehensive benefits package.

Job Type:

Full-time

Pay:

Salary with benefits

Apply Now

  • Max. file size: 200 MB.

We help companies capture information about the items and people critical to their operations, and we need your help.

This information helps our customers become more efficient, prevents errors, and provides real-time insights that lead to better decision making.

Strategic Systems makes capturing and managing this information automatic, fast, and pain-free.

Our mission is to help companies reduce the cost and complexity of enterprise mobility and RFID investments, so they can focus on what’s important. Now with a team of 24 (and growing), we’re building the best locationing solution in America.