Careers

We’re looking for a Sales & Administrative Support Assistant with strong customer service skills. The ideal candidate is detail-oriented and can comfortably multitask and work in a dynamic and collaborative environment.

Sales Support Specialist: Support the Strategic Customer Service team, providing support to our Sales, Accounting, and Technical Services departments as needed.

As a Sales Support Specialist, your primary responsibility will be working directly with and providing support to our Sales team.

Here's what you'll be doing:

• Order processing
• Inter-office communication
• Shipping schedules
• Issue resolution
• Researching client accounts
• Return materials authorizations
• Filing
• Answering telephones
• Reporting
• Providing excellent customer service

Additional responsibilities may include general administration.

Requirements

• Bachelor’s Degree (preferred)
• Ability to use good judgement in solving problems
• Strong verbal and written communication skills
• Direct, straightforward, honest, and polite demeanor
• Team player who views individual success as imperative to group success
• Energetic and positive attitude
• Reputation for being punctual and dependable

This is a full-time position, and the company provides a comprehensive benefits package.

Please email your resume to careers@sstid.com. Do not call.

Join a team of high-performing sales professionals and help us scale to meet the needs of our rapidly growing customer base. Be part of our success and become recognized as a thought leader in scanning and mobility solutions.

We are looking for a Senior Account Executive to promote our complete portfolio of solutions and assist with strategic planning. You’ll be assigned specific accounts and customers within a territory and will need to gain an understanding of the technical and business challenges our biggest customers face. You'll collaborate with them to discover new opportunities, use previous solutions as blueprints for future success, and build strategic relationships with C-level executives to ease technological decision-making.

Applicants with experience selling complex, large-scale technology solutions - regardless of technology or vertical market - are encouraged to apply.

RESPONSIBILITIES 

• Drive revenue and market share in a defined territory or industry vertical.
• Sell a complete portfolio of solutions within assigned enterprise accounts.
• Meet or exceed quarterly revenue targets.
• Develop and execute against a comprehensive account/territory plan.
• Create and articulate compelling value propositions around enterprise mobility solutions.
• Manage complex sales cycles, from prospecting to closing.
• Develop and maintain long-term strategic relationships within key accounts.
• Ensure customer satisfaction.
• Expect moderate travel.

REQUIREMENTS

• 7+ years of experience selling complex enterprise solutions.
• Experience selling in both direct and partner model.
• Knowledge of and passion for complex solution sales.
• Demonstrated knowledge of market and competitive opportunities.
• Proven history of meeting sales quota.

Please email your resume to careers@sstid.com.

About Strategic Systems

Situated in the family-friendly suburbs north of Atlanta, Strategic is a group of smart and dedicated people who build genuinely excellent solutions for some of the largest companies in the world. We help our clients with all of their enterprise mobility needs, including: RFID, data collection, mobile computing, and wireless networking hardware; software application development; and a complete range of professional services.

We're looking for an entry-level Technical Support Specialist with reliable customer service and basic technical skills. This person's time will be spent primarily on shipping and receiving devices, creating RMAs, and configuring customer mobile hardware. The role requires problem-solving and excellent verbal and written communication skills, as well as experience with managing technical inventory. Heightened detail awareness, basic technical knowledge, and customer service/inventory control understanding are essential to this role. Strong teamwork, solid interpersonal skills, and prior experience in technical support will all count in your favor.

RESPONSIBILITIES

• Maintain a positive attitude and strong work ethic to support our company's values in a healthy, high-performance culture
• Maintain a cooperative relationship with all departments contacted in the course of work
• Use strong verbal and written communication skills to resolve issues quickly, provide proper solutions, build and maintain customer relationships
• Demonstrate strong analytical abilities and professional office conduct
• Stage and configure new and repaired mobile hardware prior to shipment to customers
• Pick and pack SST's customer equipment exchange units and RMA shipments
• Perform shipping/receiving functions under general supervision
• Generate shipping forms, and register and track shipments using FedEx Online and UPS WorldShip services
• Tend to shipping/pickup area and put away/deliver materials in storage area.
• Log and audit inventory movement transactions for equipment exchange and RMA shipments
• Provide first-level technical support for mobile hardware components sold to customers
• Escalate support cases and RMA tickets to manufacturer when support/RMA ticket escalation is necessary
• Create and maintain Standard Operating Procedure (SOP) documentation for ‘Rapid Equipment
• Exchange’ service including specific client variations.
• Create and contribute to Standard Operating Procedure (SOP) documentation for inventory control
• Prepare quarterly service reports to submit to management and contribute to identification of trending issues.
• Provide recommendations for actions to address trending issues.
• Provide other support as requested.

REQUIREMENTS

• Excellent communication skills (oral and written)
• Ability to interface well with cross-functional teammates.
• Sound judgment and customer service skill
• Basic technical knowledge of Windows operating systems
• Basic technical understanding of mobile technologies

Qualifications:

EXPERIENCE:

• Two years of experience in shipping, receiving, and/or warehousing operations, preferably in a technical environment.
• Working computer literacy using spreadsheets and word processing software. Storekeeping and meticulous inventory control are required.
• Basic knowledge of technical environments, including hardware staging and configuration and product support.
• Basic understanding of ‘Mobile Device Management Tools’ (SOTI / AIRWATCH)

EDUCATION:

• Bachelor's Degree preferred, but minimum Associates Degree

This is a full-time position, and the company provides a comprehensive benefits package.

Compensation: Salary

Please email careers@sstid.com. Do not call.

About Strategic Systems

We help companies reduce the cost and complexity of enterprise mobility and RFID investments. Founded in 1999 and based in Atlanta, Strategic Systems is a single point of purchase resource for more than 3,000 customers nationwide.