Mobile Device Service
Cost-effective mobile device service ensures your workers have the right device, in the right hands, every time they need it.
What is Mobile Device Services?
Strategic Mobile Device ServicesTM is a full lifecycle, step-by-step approach to effectively select, deploy, manage, support, and refresh large, widely distributed populations of enterprise and consumer devices.
- Business Process Review
- Mobile Roadmap
- Device Selection
- Financial Strategy
- Order Management
- Golden Image
- Quality Control
- Asset Tagging
- Service Contract Management
- Rapid Equipment Exchange (REX)
- Spare Pool Management
- Asset Reporting
- Service Review
We provide comprehensive pre-sales device selection services in order to build long-term relationships and ensure your success.
Business Process Review
We can review and assess your current mobile environment and define critical success factors.
We can help you ensure the right device, accessories, and support plans are selected. This often includes onsite visits and demo gear.
We can help you you build a comprehensive mobile strategy to ensure current and future objectives are met.
We provide flexible purchase options including building device service costs into hardware pricing and Device as a Service (DaaS).
Mobile Device Selection Case Study
Learn how we helped this large metropolitan hospital system update its population of mobile computers and invest in a solution that the hospital staff is excited about.
Deploying mobile devices to employees dispersed throughout remote locations can be a daunting task. We can help.
We can prepare your hardware so it’s ready to use, right out of the box. This includes downloading your golden image, updating or downloading OS or firmware revisions, loading and activating software licenses, and configuring internal network settings.
We inspect all equipment prior to deployment in order to ensure it's working properly and ready to ship. We can also attach an asset label or tag so you can more easily track and manage your mobile devices.
Prior to shipping your devices, we can assemble or group each unit with any separate accessories (i.e., stylus, hand strap, charging cable, vehicle mount, spare battery, etc.) that are required to be in place before the device is available to an end user.
Make sure your support staff isn't thrown to the wolves. We can equip your team or team leads with the skills required to successfully use a technology solution. This can be done in large- or small-group settings.
Mobile Device Deployment Case Study
Learn why one of the largest department store companies in the United States relies on our mobile device service for managing the tablets used by its direct-to-consumer delivery drivers.
Mobile Device Management (MDM) Services
We assist companies at all stages of MDM implementation, and can be as hands-on or off as you need us to be.
Installation & Configuration
We’re certified partner to multiple MDM service providers, including VMware's AirWatch and Soti. We can help you with your initial account setup, installation, and configuration.
We can provide you with central control of devices within your corporate network, including data, security, applications, web activity, and data transmission.
We can help you enroll devices, manage profiles, and deploy applications to Apple, Android, and WIndows devices without user involvement.
Make sure your support staff isn't thrown to the wolves. We can help train your team on how to setup, use, and maintain your MDM solution.
Our Mobile Device Management (MDM) Partners
We can help you ensure the reliability of all of your mobile devices.
We offer professionally delivered Tier 2 and Tier 3 support services. Our expert technicians learn your business processes in depth so they can assist you however you need.
Spare Pool Management
We provide guardianship of your backup devices, staging and securely storing them until they’re needed, then shipping them out whenever and wherever they are required.
We provide real-time visibility over your entire mobile device population. We also offer a quarterly review that provides insights and actionable data.
Strategic Mobile Device ServicesTM are best suited for customers with:
- Multiple Work Sites
- More than 50 Mobile Devices
- Multiple OEMs
- Remote Workers
Customers must meet the following requirements to be eligible for Strategic Mobile Device ServicesTM
How Can We Help?
We deploy and support mobile device populations for some of the world's most successful companies. Let's talk.